Madrid to Segovia Day Trip

Both cities are very beautiful and with a great history, the guides are very dynamic and with great mastery of the subject... I liked everything

The guide explained everything in detail, journey was very comfortable, great places to visit

Very good guide, very comfortable and clean bus, very good time management

I have very bad experience as the instructions email direct me to wrong pick up location and nobody pick me up at meeting point. Before 10min expired I use the chat contact Headout email but no body help and I called IBE tour and they said the tour bus already gone as I went to wrong pick up point. I have send all proved photos and chat screenshots to proved I arrived meeting point at 8 am followed by email. It was spoiled my day and I am still not received the refund.

Excellent service. The only thing I think is that they should redistribute the time in each city. 30 minutes more to Segovia and if they want to return the same at 5:45pm, then 30 minutes less to Toledo. It would be perfect!

The trip was organised well. The bus was very comfortable. The guide spoke very good English and provided very good information. It might be good to have more time in Toledo.

Our tour guy was excellent and the places were fantastic

Knowledgeable guides giving the exact level of detail I was after. Unlike other tour operators, they weren't too rigid with the time and meeting points which allowed me to feel more relaxed without delaying the entire trip and itinerary

Tour guide Amanda was brilliant and made the trip very interesting. She has probably delivered the tour dozens of times but it didn't come across like this at all. Both cities memorable and worth a visit. Excellent all round

Everything was very well organized, in time, nice bus, beautiful cities, very educated and interesting guide with lot of usefull information. Me and my family enjoyed the trip in every moment, it was pleasent day and unforgetable experience.

The trio did not disappoint. We were shown the highlights and given a detailed commentary on both Sergovia and Toledo. I was blown away by the stunning scenery in both locations. Well worth the journey.

The attention and compliance with schedules is important. Very attentive to the group and that it was always full. I only suggested to dedicate some time to do some local shopping and that lunch should be in Toledo. Arriving in Segovia at lunchtime makes it very difficult to find an available restaurant and you lose time and still have a good experience.

Ticketing was easy and the excursions were educational and informative. Lydia did a great job. Segovia was quiet and historic as I remember Spain. Toledo seemed overrun by tourists and made me a bit sad. I would add more info about bathroom availability or timing.

The bus was clean and nice, had usb plugins and the driver turned up the hear when we asked him to.

Toledo, Segovia and Avila were beautiful places that we could have easily stayed at. Our guide was very knowledgeable and attentive.

Very top class management. Well disciplined trip. Joyful and informative demonstration of Mr khan sir 👏 😀

We had two guides. Ainoa in Toledo and Segovia. She was very kind, considerate and very clear in her explanations and timing. Monica was our guide in Avila and her explanations were also very clear, although fast because she had to explain twice (English and Spanish). In Avila the visit is very short and we would have liked more time to visit the Cathedral. Excellent service and attention from everyone.

1. We were never given a audio device. You need to provide one for each customer. You aren't thinking about people with trouble hearing. 2.Guides didn't direct you to the correct guide when they split you according to language preference. Very unorganized tour guides. I over heard them talking bad about people in their group. The only time a guide did a head count was when the bus was leaving. When split up they never took a head count. The never looked back to make sure the group was together. It was extraemos hard to keep up. As soon as a guide stopped to explain they never waited dor everyone. They should have noticed half of your group is still reusing to catch up. Because they never checked by the time we reach the guide she's done explaining. They never wanted to repeat. It was horrible. We weren't given enough rime to go to the bathroom. You have to think we aren't the only tourist. Guides don't wait not 1 min past meeting time. They have no problem leaving you behind. Again that's also part of not counting how many people in the group. 3. We were never given time to stop and buy anything. 4. Avila shouldn't even be a part of this tour. You show is 2 things and take us to a store to get some type of candy which is part of our time to explore and after that we go back to the bus. Useless tour! 5. This is a very fast walk thru each town. This tour should not exist. 6. I have used head out last year for my travels and loved my tour guides. This year not so great. 7. I know for a fact other people on this tour have said they called to complain.

We had to use the bathroom very much, and the guide sent us about a kilometer ahead, and we never saw her again. It was just a ride to Toledo and back to Madrid. Toledo was amazing, and we wished we'd spent the night there. The Guide, however, couldn't care less that we were lost or needed the toilet.

Efficient trip and good guides.

Its really smooth And not at all exhausting

The time of the trip is perfect.

We wrre a large group of different walking abilities. The guide would begin giving information before the whole group had arrived at the location. Otherwise he wss good

Very disorganized. It was difficult to find the departure point. The bus left late. On the way back, we were only on one bus, we were standing still, at the end they made us get off and wait for another bus. We lost 2 hours. I do not recommend it. A pity because Toledo is beautiful